Terms and Conditions
This document is an electronic record in terms of Information Technology Act, 2000, amendments thereof from time to time and the rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Please read the terms of use carefully before registering, accessing or using the Kalyani Services (described below).
The terms and conditions are a binding legal contract ("Agreement") between You and Kalyani Ornaments Private Limited ("/ Kalyani /Company") having its registered office at Abhinandan Complex/Building: Natthanpur, Ring Road, Locality: Jogiwala, Dehradun, Uttarakhand, 248005, India.
You agree and acknowledge that you have read the terms and conditions set forth below and are agreeable to the same. If you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you shall not use the Services and/or shall immediately terminate your use of the Services and/or uninstall the mobile application ("App/Platform").
We may amend the terms and conditions at any time at our discretion, by posting an updated version at the website and App (App/Platform). The updated version of the Terms of Service shall take effect immediately upon posting.
Definition
"We", "Us", "Our" - shall refer to Kalyani Ornaments Private Limited.
"You", "Yours", "Yourself", "User" - refers to a user of the App, including but not limited to users availing services provided by Kalyani.
"Kalyani App/Platform" - The App and website hosted by Kalyani, for providing services to its users, including its business partners and service providers and also includes any and all Services where it acts as an Intermediary.
"Kalyani Services" - shall include all services extended but not limited to the purchase/investment of Digital Gold, the 11+1 Kalyani Gold Savings Plan, and the e-commerce sale of physical Gold, Silver, Diamonds, and Gemstone jewelry.
"Business Partners" - Shall refer to any individual, group of individuals defined under law with whom Kalyani has a contractual relationship, including Custodians, Delivery partners, and Financial institutions.
Eligibility
By accessing the Service and Kalyani App You represent that:- 1) You are 18 years of age or older and an Indian citizen. 2) You are capable of entering into a contract /legally binding agreement. 3) You have the right, authority and capability to enter into this Agreement abiding by all the provisions of the "terms of use". 4) You are not impersonating any person or entity, or falsely stating your age or affiliation with any person or entity. 5) The mandatory information and Officially valid document(s) "OVD"/ document details mentioned by you are true & correct and belong to You. 6) We will at all times assume (and by using this App you warrant that) you have the legal ability to purchase and sell Gold/Jewelry and otherwise use this Platform. 7) Further, by using the App, You confirm that you are not registered under any applicable Goods and Services Tax Act, 2017 and that if, in the course of your continuing use of our App, you become registered under the applicable Goods and Services Tax Act, 2017, you shall inform us in writing of your change in status immediately. 8) If necessary, you shall seek independent tax advice, and these Terms and Conditions do not constitute any tax advice to You.
Registration and Kalyani Account
In order to use the Services You need to register on the Kalyani App/Platform and provide us with accurate and complete information as required. You are also required to keep your accounts, KYC details and contact information complete and updated at all times. If you provide any information that is untrue, inaccurate, not current or incomplete, the Company has the right to suspend or terminate your account and refuse any and all current or future use of the Platform (or any portion thereof) without any liability/obligation whatsoever being owed by Kalyani to You.
Termination Of Account
1) Company reserves the right to modify, suspend, or terminate access to all or any portion of the Platform or Your ability to access any Services through the Platform at any time for any reason including termination for breach of any of these Terms. 2) You acknowledge that the termination of Your access to the Platform may be affected without any prior notice, and the accumulation account/Account may be immediately deactivated or deleted. 3) You may also request Kalyani to terminate your account with us by deleting your account or sending an email to customer support through your registered email id. 4) These Terms shall further stand terminated: (i) if Kalyani is adjudged bankrupt or declared insolvent; (ii) if Kalyani ceases to carry on its business; (iii) upon Kalyani commencing a voluntary proceeding under any applicable bankruptcy, insolvency, winding up or other similar applicable law.
Kalyani Services & The 11+1 Savings Plan
Kalyani provides a platform facilitating buying, selling, and other ancillary services related to Gold, Silver, Diamonds, and Gemstones ("Jewelry Services").
1. The Kalyani 11+1 Savings Plan:
The Platform facilitates a monthly investment plan where Users commit to investing ₹2,000 per month for 11 consecutive months.
Upon successful completion of 11 installments (Total ₹22,000), the User will receive a bonus making the total maturity value ₹24,000 in the 12th month.
This maturity value is exclusively redeemable for physical gold, silver, diamonds, or gemstone jewelry from the Kalyani Ornaments Platform and cannot be encashed.
2. Digital & Physical Store:
As a platform provider, Kalyani shall facilitate transactions and collection of payments for both Digital Gold Services and physical jewelry e-commerce.
You understand that digital gold safekeeping and vaulting may be managed by Kalyani's designated bullion partners or custodians.
KYC Requirements
Users may be required to provide KYC documentation and other information as deemed fit by business partners, particularly for preventing fraudulent activities and for delivery of Customer Gold/Jewelry. KYC verification is primarily based on PAN Card, with provisions for Form 60 submission if no PAN Card is available.
Authorisation
The User hereby voluntarily and irrevocably authorizes Kalyani to act as its limited agent for the purposes of facilitating Services through its Platform, including: (a) interacting and entering into arrangement with any custodian or third-party service provider for storage, redemption, or delivery of gold/jewelry; (c) addressing unclaimed digital assets or balances reflected in your account ; and (d) liquidating or transferring such unclaimed assets in accordance with applicable laws.
Restriction on Use
1) The Company hereby grants You, a limited, non-exclusive, non-transferable, royalty free license to use the App/Platform for the purposes of availing the Services. 2) You agree that You shall not copy, reproduce, sell, redistribute, publish, display, perform, modify, alter, transmit, license, create derivatives from, transfer or in any way exploit any part of any information from the App/Platform. 3) You agree that You will not use the App/Platform in any manner or engage in any activity that may damage, disable or impair or adversely affect the use of the Platform. 4) In no event shall the Company be liable to You for any loss or damage that may cause or arise from or in relation to these Terms of Use and/or due to use of this App/Platform or due to investments made using this App/Platform.
Placing of order
1) The market prices of bullion and jewelry shown on the Platform would only be an invitation to offer to all eligible Users. 2) You can purchase Gold/Jewelry on the Platform on a pre-payment basis with an applicability of 3% GST on all gold purchases. 3) The Company may prescribe minimum and maximum purchase, sale, or delivery limits per User, including daily, weekly, or monthly thresholds. 4) Once the Customer Order is placed, You are not entitled to cancel such a Customer Order. The Platform reserves the right to cancel the Customer Order, at its sole discretion, if Your information is not found acceptable. 5) All digital gold purchased through the Platform shall remain the sole and absolute property of the User. The Customer Gold purchased by the User shall be securely stored in a vault by a designated Custodian, who shall act solely as a safekeeping agent on your behalf.
Storage of Customer Gold
You will be provided with free storage for Gold/Silver purchased from the Platform for a period of 5 years, or for such period as determined by the Company. After the expiry of the Free Storage Period, You may be charged storage charges for such storage of Gold at such rate as would be specified on the Platform.
Insurance
1) To ensure that the Customer Gold stored in such a vault is adequately protected, necessary insurance policy/ies are required to be obtained, where the cost of insurance to safe keep the same will be borne by the Custodian/Company. 2) The insurance policy/ies obtained are in line with the global industry practices and cover losses due to fire, lightning, theft, cyclone, earthquake, flood, etc. but do not cover losses due to events such as war, revolution, derelict weapons of war, nuclear radiation, etc.
Pricing and Payment policy
1) Except where noted otherwise, the price displayed on the App/Platform represents the buy/sell quotes for the prices of Gold/Silver, which shall be linked to the prices in the spot market. Pricing for Diamonds and Gemstones will be based on standard market certification criteria. 2) Payment will be accepted through the payment options made available on the App/ Platform, which may include redirection to a payment gateways and aggregators hosted by third-party websites or UPI applications. 3) Taxes: All applicable taxes, duties, levies, or cess imposed by governmental authorities (including GST) shall be borne solely by the User. Kalyani shall not, under any circumstances, be liable for any tax obligations of the User.
Delivery of Gold and Jewelry
1) You shall be entitled to procure delivery of the Customer Gold or Jewelry using the Platform. 2) For the purposes of making delivery to You, You are required to provide a valid address and/or any other documents/biometric identification that may be specified. 3) The recipient of the products is obliged to produce identity proof and/or address proof or such other documents to verify and establish as being bona fide recipient at the time of delivery. 4) Recipients accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. 5) If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same. All costs for re-shipment and handling shall be chargeable to the Customer.
Return, Refund and Cancellation Policy
1) Once the payment has been confirmed for the 11+1 Savings Plan or an outright jewelry purchase, the same shall be binding on You and cannot be cancelled. 2) You can opt out of auto investing (AutoPay) for the 11+1 plan by deleting the mandate via your profile section or your UPI app.
Intellectual Property Rights
All material on this Kalyani money website and mobile application, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights of Kalyani Ornaments Private Limited. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way.
Limitation of Liability
In no event will Kalyani be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, arising from the use of or inability to use the Services.
The User acknowledges, understands and agrees that gold prices are based on prevailing market rate, are volatile and that no return or performance is guaranteed by Kalyani.
Indemnification
You shall indemnify and hold harmless Kalyani, its owner, affiliates, subsidiaries, and their respective officers, directors, agents, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use.
Force Majeure
A Force Majeure Event shall mean any event that is beyond the reasonable control of Kalyani including but not limited to war, riots, fire, flood, acts of God, explosion, strikes, lockouts, Pandemic, computer hacking, unauthorized access to computer data, utility or communication failures. Kalyani shall be discharged from such performance to the extent of and during the period of such force majeure event.
Dispute, Governing Law & Jurisdiction
This Agreement and the rights and obligations thereunder shall be governed by and construed in accordance with the laws of the Republic of India. Subject to and without prejudice to the amicable settlement, the courts in Dehradun, Uttarakhand shall have exclusive jurisdiction to try and adjudicate all matters arising in connection with your use of the Services.
Contact Us
KALYANI ORNAMENTS PRIVATE LIMITED
Abhinandan Complex, Natthanpur, Ring Road,
Jogiwala, Dehradun, Uttarakhand, 248005
Tel: +91-8630426176
Email: support@kalyanii.com